Shipping policy
Welcome to VetSage Animal Health.
We are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy carefully for complete information regarding order processing, shipping timelines, and delivery terms.
1. Shipping Coverage
We currently ship our products across India only.
2. Order Processing Time
- Orders are generally processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During high-demand periods, processing times may be slightly extended.
3. Estimated Delivery Time
Estimated delivery timelines may vary depending on your location:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–7 business days
- Remote Areas: 7–10 business days
Delivery timelines are approximate and may vary due to courier service availability, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer free shipping on selected products, promotional offers, or minimum order values.
5. Order Tracking
Once your order is shipped, tracking details may be shared via:
- SMS
Customers can use the provided tracking information to monitor shipment status.
6. Delayed or Failed Deliveries
While we aim for timely deliveries, delays may occasionally occur due to:
- Courier partner issues
- Incorrect shipping details
- Natural disruptions or public restrictions
- High seasonal order volumes
If delivery fails due to incorrect customer information or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
7. Damaged or Missing Products
If you receive:
- A damaged product
- An incomplete order
- Incorrect items
Please contact us within 48 hours of delivery with:
- Order ID
- Product photos
- Package images
8. Delivery Acceptance
Customers are advised to inspect the package carefully at the time of delivery. If the package appears tampered with or damaged, please refuse delivery or contact us immediately.
9. Contact Information
For shipping-related queries, please contact:
VetSage Animal Health
Email: biosageindia@gmail.com
Phone / WhatsApp: +91 7617000417
Business Address
Biosage Lifesciences Pvt Ltd
Sector-2, 153, Saha Industrial Area Phase 2,
Saha, Ambala, Haryana,
133104, India
